Shipping / Payment
Payment：
We accept payments with Credit/Debit Card through Paypal, and of course from a Paypal account.
Shipping:
We aim to process your order within 72 hours of it being placed.
During the first 24 hours, we will contact you to confirm the contents of the order and shipping address.During the time we contact you , you can update the order or cancel it.
After the confirmation , we will start the products making.Usually we needs 5 to 7 days to do this .But if the process required is particularly complex, it will take longer time for about 15 days or so. Because silver, resin and vegetable tanned leather can be oxidated by the air and the sunshine,the color will be slowly changes too.So in order to ensure that your item is the original color and state, we start the jewelry and bag making according to the order.
And we send the shipping information via email to you, so you can track the parcel.
Under normal circumstances,the parcel will arrive after 13 to 15 days .
For the best shopping experience,THIS SHIPPING METHOD IS FULLY TRACKED AND TRACED.
We will tell you the tracking number of the parcel after sending via email, in addition, if the packages' important status are updated, for example,delayed by the customs issues,we will mail to inform you ,so that you can grasp the parcel transportation situation timely.
There are some tips about shipping you need to konw:
1.In order to timely receipt and checking your packages,we recommend you to fill out the work address rather than home address.After all,you are more likely to be at work when delivery.
2.You will not be able to change or cancel your order after parcel' sending out.
3.Please check the items to make sure they are intact after receipt.If the goods were damaged during the transit,please contact us at the first time.We will contact transportation company to solve the problem immediately.
4.Please open the package carefully.If the product were damaged in the process of opening the package because of your or others' carelessness, we will not responsible for that.
5. In order to better ensure the parcel can arrive successfully, and avoid accidental damage, the value of the goods will be legally recorded by transportation company.
6.Because the customs policy is different in different countries, and the policy often changes. So your parcel may have different length of time to stay there ,and may cause some additional costs ~ We will contact you at the first time, so that we can solve the problems better. And all of the customs charges will be cover by you.
7.If there are natural disasters such as tsunami, earthquake, bad weather, alien invasion, meteorite hit the earth and so on, transportation company will not compensate for the losses .And we also will not be responsible for that.
Shipping Rate
Sometimes we choose the Deutschepost to deliver your items.The shipping rate is affordable and the speed is fast than other International Post.
PS: THE SHIPPING METHODS ARE FULLY TRACKED AND TRACED.
Deutschepost:
| Category | Ship To | Cost | With Another Item | Time of delivery | Tracking |
|---|---|---|---|---|---|
| Short wallets / Key,coin,card wallets |
Everywhere
|
10$
|
5$
|
6-15 days
|
Yes
|
| Long Wallets,Biker wallets,Journals |
Everywhere
|
15$-20$ | 7.5$ | 6-15 days | Yes |
| Shoulder Bags |
Everywhere
|
20$-25$ | 10$-12.5$ |
6-15 days
|
Yes
|
| Handbags |
Everywhere
|
20$-25$
|
10$-12.5$
|
6-15 days
|
Yes
|
| Other |
Everywhere
|
10$ | 5$ |
6-15 days
|
Yes
|
If you want to guarantee your parcel will arrive by a certain date, we recommend shipping via UPS Express Courier. Parcels shipped via UPS Express Courier should arrive in 2-4 business days once shipped.
UPS:
| Category | Ship To | Cost | With Another Item | Time of delivery | Tracking |
|---|---|---|---|---|---|
| Short wallets / Key,coin,card wallets |
Everywhere
|
20$
|
10$
|
3-5 days
|
Yes
|
| Long Wallets,Biker wallets,Journals |
Everywhere
|
25$ | 10$ | 3-5 days | Yes |
| Shoulder Bags |
Everywhere
|
30$-35$ | 10$-20$ |
3-5 days
|
Yes
|
| Handbags |
Everywhere
|
30$-35$
|
10$-20$
|
3-5 days
|
Yes
|
| Other |
Everywhere
|
20$ | 10$ |
3-5 days
|
Yes
|
If you have any other questions regarding shipping, please feel free to message us at any time:
Our Email: igemstonejewelry@gmail.com
Our Address:14-2-401,Laianli,Hongxing Road,Hedong District,Tianjin,China ( Zipcode: 300161)
Our Phone Number: 8613502007630